Support

技术支持 / Support

Hangzhou Qingyan Digital Intelligence Technology Co., Ltd.

企业支持邮箱

support@qingyansz.com
该邮箱可正常收信，用于产品支持与开发者核验。

联系时请提供

应用或服务名称；
问题发生的时间、操作步骤和现象；
设备型号、操作系统版本和应用版本；
必要时提供不含敏感个人信息的截图。

服务说明

我们会查阅并回复支持邮件，目标是在 2 个工作日内首次回应。处理复杂问题时可能需要进一步了解情况。请勿发送密码、验证码、完整身份证号或银行卡号。

开发者审核联系

Apple App Store、Google Play 或其他平台如需核验开发者主体、产品支持或隐私事项，请使用上述企业邮箱与我们联系。也可查阅公开的企业信息页。

主体信息

杭州青炎数智科技有限公司
统一社会信用代码：91330105MAKEEAEY77

Company support email

support@qingyansz.com
This mailbox is monitored for product support and developer verification.

Please include

App or service name;
When the issue happened, steps to reproduce, and what you saw;
Device model, OS version, and app version;
Screenshots without sensitive personal information, if useful.

How we respond

We aim to send a first reply within two business days. Complex issues may need follow-up. Do not send passwords, one-time codes, full national ID numbers, or bank card numbers.

For Apple / Google review

If a platform needs to verify our legal entity, support channel, or privacy practices, contact the same company email. You may also review our public company profile.

Legal entity

Hangzhou Qingyan Digital Intelligence Technology Co., Ltd.
Chinese name: 杭州青炎数智科技有限公司
Unified Social Credit Code: 91330105MAKEEAEY77