CUSTOMER CARE
Refund policy
For future direct software sales opened through this website. App-store purchases follow the relevant store policies.
Last updated: 10 November 2026
Current availability
Layer Name Audit is in development. No payments or pre-orders are accepted, and no direct software purchase can currently be completed on this website.
Requesting a refund
When direct sales open, request a refund within 14 days of the transaction by emailing support@qingyansz.com or using the payment support link in your receipt. Include the order reference, purchase email and a brief description. Do not send full card numbers, passwords or one-time codes. Contact us about non-delivery, duplicate charges or an unresolved product fault.
Payment provider and statutory rights
If a future transaction is actually processed by Paddle, use Paddle buyer support. Its Refund Policy and Buyer Terms applicable to that transaction also apply. This does not imply Paddle has approved our sales or processed a transaction. Eligibility and processing follow the applicable transaction terms and law; a request is not a completed refund.
This policy does not limit statutory consumer rights. Approved refunds normally use the original payment channel; timing depends on the actual provider. We do not promise an unverified settlement time.